Privacy Policy

We collect only the minimum data necessary to complete the booking service. We do not request any data unrelated to the service.

• 👤Full name — for booking personalisation and identity confirmation.
• 📱Phone / WhatsApp number — for exclusive booking communication.
• 📧Email address — for booking confirmation and notifications.
• 📅Booking details — dates, location, vehicle category, payment method.
• 🌐Technical data — IP address, browser, device, for security purposes only.

Your WhatsApp number is the most sensitive piece of your data in our service context. We treat it with an exceptional level of protection.

• 🔒Your WhatsApp number is used solely and exclusively to communicate with you regarding your current or future booking on the platform.
• 🚫Your number will not be shared with any agency other than the one you book from, nor with any third party without your explicit consent.
• 📵You will not receive any marketing messages or promotional offers via WhatsApp unless you explicitly request it.
• 🗑️You can request deletion of your number from our database at any time — simply email us.
• 🔐All WhatsApp conversations are end-to-end encrypted per Meta/WhatsApp policy.

Your data is used for one primary purpose: delivering the best possible car rental booking service to you.

• ✅Processing the booking request and sending confirmation to renter and agency.
• 📬Reminding of pickup and return dates via WhatsApp or email.
• 🛠️Technical support and assistance resolving any issue related to your booking.
• 📊Anonymous analytics to improve platform performance — never linked to your personal identity.
• ⚖️Compliance with legal and regulatory obligations in the Kingdom of Morocco.

Your personal data is not for sale and never will be. We share it in a narrow and defined scope only to complete the service.

• 🚗With the selected rental agency only — name, phone, and booking details necessary for handover.
• 💳With the secure payment gateway (e.g. Stripe) for payment processing. We do not store card data.
• ⚖️With Moroccan judicial or governmental bodies upon a binding written legal request.

We invest in your data security the same way we invest in service quality. Here are the actual technical safeguards in place.

• 🔒HTTPS with TLS 1.3 encryption for all communications between your browser and our servers.
• 🔑Passwords encrypted with bcrypt algorithm — readable by no one, including our team.
• 🗄️Databases protected by multiple firewalls and access permissions restricted by the "least privilege" principle.
• 🎫Encrypted JWT tokens for login sessions with automatic expiry to prevent breaches.
• 🚨In case of any security breach, we commit to notifying affected users within 72 hours of discovery.

Your data belongs to you. Moroccan law and adopted international practices guarantee you the following rights, exercisable at any time.

• 👁️Right of access: request a full copy of your personal data stored with us.
• ✏️Right of rectification: request correction of any inaccurate or incomplete data at any time.
• 🗑️Right of erasure: request permanent deletion of your personal data (subject to legal obligations).
• 🚫Right to object: refuse the use of your data for specific purposes such as marketing or analytics.
• 📦Right to portability: obtain your data in machine-readable format for transfer to another service.

We do not retain your data indefinitely. Below are the specified retention periods for each data type.

• 📋Booking data: 3 years from booking end date — for legal and accounting purposes.
• 👤Account data: while account is active; deleted within 30 days of deletion request.
• 🌐Security logs and IP addresses: 12 months then automatically deleted.
• 🍪Functional cookies: expire with the session or upon browser restart.